The Direct Debit Guarantee

The Direct Debit Guarantee

 
The Direct Debit Guarantee
 
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit ClubWise* will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request ClubWise* to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by ClubWise* or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society
– If you receive a refund you are not entitled to, you must pay it back when ClubWise* asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
ClubWise refers to ClubWise Software Ltd, and all third party affiliates working in conjunction with ClubWise Software Ltd on behalf of health and fitness clubs. For information on the clubs we work on behalf of, please get in touch with our team on 01844 348 300.