How often would you say you and your team interact with your members? Maybe this isn’t something you’ve thought about very often. With admin tasks and maintenance of the healthy running of your club, interaction may not come at the top of your to do list, but this is paramount to your success.
The figures show that the more interactions you have with your members the more likely they are to visit. The more visits a member makes, the longer they will remain a member of your club.
Did you know, even just 2 or 3 interactions in a month will result in your member being 50% MORE LIKELY to visit the following month?
Interacting may sound like a big ask, one you may think you don’t have time for but with the right management solution in place, that won’t be a problem.
Our management solution comes complete with a fully integrated app. ClubWise mobile. This allows you to carry out tasks while on the gym floor – meaning you aren’t locked away in an office. This makes you visible to your members and able to interact more freely. Just the small things like saying ‘hi’ make a difference! ClubWise mobile not only gets you out of the office but it allows you to build up rapport with your members.
From checking members in, booking them into classes or simply updating membership details, ClubWise mobile has you covered. Click here to learn more about this great app and how to get your club management mobile.
Sounds good right? But, that’s not the only way we want to help you increase your retention by interacting more! Here at ClubWise we are focused on creating solutions that make these interactions automatic. We understand the importance of physical interactions, but this isn’t the only way to show your members you are there. When living in such a technological age it is important too keep a strong digital presence too. With people spending on average over 4 hours a day1 on their phone we know this is a platform you can’t afford to neglect! This is where our member app, FitSense comes in.
Our fully integrated member app is packed full of great features. FitSense allows you to increase your interaction with your members at every point of their journey.
Our latest addition to FitSense has elevated the member check in experience to become more interactive than ever before. The process is simple: – When a member comes to the club they generate a QR code though their app, this allows them entry. Once the member has checked in they will be greeted with a screen that not only tells them their goal number of visits for the month, but also how close they are to achieving that. What’s more, on the same screen is a message section, where you are able to leave any notes or comments you’d like for the member. This is increasing the members engagement with you and with you club, and as stated earlier this really is crucial for retention!
That’s only the tip of the iceberg when it comes to the ways FitSense helps you interact with your members. You can find our more here.
Looking for some more ways to interact with your members? Here’s our top tips for driving engagement
To learn more about ClubWise, book a free no obligation demo today
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